Service Writer I

Service Writer I greets customers, coordinates scheduling and triage for service, and estimates repair costs within set guidelines. The role manages shop repair orders through technology, ensures documentation for warranty and labor sales is complete, and assists the Service department with clerical duties. Responsibilities include receiving inbound service calls, coordinating status with Service Manager and shop foremen, advising customers on needed service work, contacting vendors/OEMs for information, obtaining purchase orders, participating in training, and helping maintain a clean shop and office area. Requires strong business skills, customer-focused communication, adaptability, teamwork, and the ability to handle multiple tasks with urgency and policy adherence.