Service Writer - Gorham, NH
On-site · Gorham, New Hampshire, United States
Job Summary
Service Writer role focusing on educating customers about vehicle conditions per VIP processes, coordinating with team to deliver a high-quality customer experience, driving VIP sales/execution, and maintaining safety and compliance. Responsibilities include coordinating with management, learning and applying LMS and vendor trainings, achieving strong SAX scores, communicating status via daily huddles and meetings, dispatching work orders to technicians, ensuring facility and equipment readiness, and adhering to Code of Ethics and relevant regulations. Requires automotive knowledge, strong communication, organization, and the ability to train and support the team; certifications such as ASE C1/P2/G1 and a valid driver’s license are required or recommended where applicable.
Required Qualifications
- One year of related experience in automotive service field
- Completion of two-year college or technical school program recommended
- Current, valid driver’s license issued in state of residence
- Equipment Safety Certification
- ASE Certification C1 – Service Consultant required
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
- State Inspection License Required (where applicable)
- Ability to communicate effectively, both verbally and in writing
- Strong organizational and time management skills
- Comprehensive understanding of automotive servicing and industry
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