Service Writer

Communicate estimates, scheduling, and work details to customers while explaining repairs and addressing complaints. Prepare invoices, open repair orders, and process credit card, cash, and charge account payments. Coordinate road calls, control costs, and issue purchase orders to facilitate repairs. Maintain filing, inventory, and database systems; perform bookkeeping, order supplies, and manage the cash drawer. Answer telephones, direct calls, and distribute incoming correspondence. Requires a firm mechanical understanding of trucks and trailers, average PC skills, and strong written and verbal communication abilities.