Service Writer - Concord, NH
On-site · Concord, New Hampshire, United States
Job Summary
Service Writer in Concord, NH delivers an exceptional customer experience by informing customers about vehicle conditions based on MPI inspections, while collaborating with the team to meet VIP program standards. Responsibilities include enforcing safety policies, engaging customers to explain vehicle conditions, achieving high SAX scores, executing LMS and vendor trainings, obtaining T.I.A BATS TPMS ASE certifications, communicating across daily huddles and meetings, managing the service desk, dispatching work orders to technicians, and maintaining a clean, compliant facility per Code of Ethics. This role requires strong verbal and written communication, organizational skills, automotive servicing knowledge, and a valid driver’s license with applicable certifications.
Required Qualifications
- One year of related experience in automotive service field
- Completion of two-year college or technical school program recommended
- Current, valid driver’s license issued in state of residence
- Equipment Safety Certification
- ASE Certification C1– Service Consultant required
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
- State Inspection License Required (where applicable)
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