Service Writer - Claremont, NH
On-site · Claremont, New Hampshire, United States
Job Summary
Service Writer role at VIP in Claremont, NH focusing on delivering exceptional customer experience by consulting with customers about vehicle conditions, educating them on MPI results, and partnering with the team to meet VIP standards. Responsibilities include enforcing safety policies, coordinating with the Service Manager, passing LMS/vendor trainings, achieving high customer engagement scores, delivering clear communication, triaging and dispatching work orders to technicians, and maintaining facility and equipment standards. Required qualifications emphasize automotive knowledge, communication skills, ASE certifications, driver’s license, and state inspection licensing where applicable; candidate should have about one year of related experience and may have a two-year college/technical program. The position supports a standard 5-day, 40-hour work week with hourly pay and a non-exempt classification.
Required Qualifications
- One year of related experience in automotive service field
- Completion of two-year college or technical school program recommended
- Or an equivalent combination of education and experience
- Current, valid driver’s license issued in state of residence
- Equipment Safety Certification
- ASE Certification C1 – Service Consultant required
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
- State Inspection License Required (where applicable)
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