Service Writer - CES
On-site · Tulsa, Oklahoma, United States
Job Summary
Service Writer for Customer Equipment Solutions (CES) at United Rentals responsible for service and maintenance administrative duties including work-order completion, technician time reporting, warranty recovery, preventive maintenance scheduling, equipment files, processing service invoices, and handling customer inquiries. Responsibilities include opening/closing work orders with accurate information, ensuring hours are recorded, submitting warranty claims, scheduling preventive maintenance to maintain fleet currency, coding invoices to General Ledger, and communicating service information to management. Requires a High School diploma or equivalent, valid driver's license, 1–2 years in a shop/service environment, strong computer skills, attention to detail, multitasking ability, urgency in customer service, and excellent customer service, teamwork, and communication skills.
Required Qualifications
- High School diploma or equivalent
- Valid driver's license with acceptable driving record
- 1 – 2 years experience in a shop or service environment
- Basic computer skills
- Attention to detail
- Ability to multi-task in a busy environment
- High sense of urgency with respect to customer service
- Superior customer service, teamwork and verbal/written communication skills
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