Service Writer - Bedford, NH
On-site · Bedford, New Hampshire, United States
Job Summary
Service Writer role in Bedford, NH focuses on consulting with customers to educate them about their vehicle's condition based on mileage and MPI inspection results, delivering VIP customer-experience standards, and coordinating with the Service Manager to ensure effective communication and high-performance outcomes. The position requires learning and applying VIP processes, completing required LMS and vendor training, achieving ASE/C1 service consultant certification and related ASE certifications, managing communications with the team, and supporting dispatching and repair recommendations while maintaining a safe, clean service environment. Strong verbal and written communication, organizational skills, and automotive servicing knowledge are essential.
Required Qualifications
- One year of related experience in automotive service field
- Completion of two-year college or technical school program recommended
- ASE Certification C1 – Service Consultant required
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
- State Inspection License Required (where applicable)
- Current, valid driver’s license issued in state of residence
- Equipment Safety Certification
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