Service Writer

Manage work orders by opening, closing, posting time, entering notes, and monitoring progress while preparing accurate repair estimates for customer presentation. Coordinate service needs and facilitate maintenance scheduling by engaging directly with customers, service technicians, and the service manager. Provide status updates on troubleshooting, technician progress, and general inquiries while monitoring phones for field technician and customer calls. Track accounts receivables and handle various administrative duties within a fast-paced, high-volume dealership environment.