Service Writer/Advisor

Greet customers, list vehicle concerns, and consult mechanics on necessary repairs and alternatives. Use product knowledge to sell parts and service options, then answer questions about outcomes, schedule appointments, and coordinate drop-offs and pick-ups. Oversee the service department workflow, call customers regarding service changes, and maintain relationships to ensure repeat business. Process payments, manage parts ordering with technicians, and submit factory warranty approvals. Search digital catalogues for needed parts and ensure availability.