Service Writer / Advisor
On-siteCalgary, Alberta, Canada
Calgary, Alberta, CanadaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Greet customers in person, by phone, and via email to document concerns, symptoms, and service requests. Collaborate with technicians to create quotes, obtain approvals, and manage work orders while verifying warranty eligibility. Assist with scheduling, shop capacity, daily walkthroughs, and coordinating sublet work. Submit case requests to factory representatives, issue purchase orders, and prepare bi-weekly payroll reports. Communicate with accounting and maintain MTO files to ensure documentation compliance. Resolve customer concerns to reduce comeback rates and expedite repairs.
Required Qualifications
- 3+ years' experience in a Service Writer role or related administrative/ customer service position
- Experience with quote and work order preparation and management
- High school diploma
- Valid driver's license with a clean driver's record
Desired Qualifications
- Mechanical aptitude or previous exposure to a heavy equipment work environment
- Ability to interpret technical information
- Strong customer service and relationship-building skills
- Organizational and multi-tasking ability in a fast-paced environment
- Attention to detail and accuracy in documentation
- Positive and collaborative attitude
- Strong verbal and written communication skills
- Computer proficiency dealership/service management systems, and office processes
- Post-secondary education in business, automotive/heavy equipment, or related
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