Service Writer/Advisor
On-siteGardendale, Alabama, United States
Job Summary
Supervise technicians and service personnel by planning duties, assigning work, and following up on completion. Coach teammates on operational issues, ISI systems, service standards, and wheel torqueing processes. Evaluate performance and productivity of all service department staff. Manage parts inventory and outside purchases while ensuring compliance with the Tire Purchase Program. Provide support in the store recruiting process by assisting with final employment decisions. Work directly with customers on sales, service opportunities, and adjustments. Ensure store safety by maintaining equipment, enforcing safety procedures, and verifying proper inspections.
Required Qualifications
- Outstanding leadership and store management skills
- Ability to work in a fast-paced work environment
- Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
- Excellent verbal and written communication
- Ability to develop professional relationships with customers and team members
- Minimum of 2 years' experience in a Service Writer/Advisor role
- Proven track record of exceeding business objectives
- Ability to work efficiently both individually and as part of a team
- Solid knowledge of basic OSHA laws and MSDS Compliance
- Prolonged periods of standing, stooping, and bending
- At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
- Requires working at a production rate pace entailing the constant pushing and/or pulling of materials
- Agreeing that you are able to meet the physical requirements listed for this role
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