SERVICE WRITER (47026)
On-siteTwin Falls, Idaho, United States
Job Summary
Write up, monitor, and review service jobs to ensure proper closures while determining machine warranty status and communicating coverage details to customers. Coordinate field service technicians based on priority, schedule repairs within quoted labor hours, and process timecards for technicians. Collaborate with the Service Manager to review daily schedules, prioritize tasks, and track parts deliveries and job completion deadlines. Compare final invoices to service proposals to ensure accuracy. This role requires sitting for extended periods, frequent walking through uneven terrain, and strong communication skills. A high school diploma or equivalent is required, along with proficiency in Microsoft Excel and Word.
Required Qualifications
- High School Diploma or equivalent
- Relevant experience
Desired Qualifications
- A proactive attitude with a strong work ethic and ambition
- Exceptional attention to detail, with the ability to problem-solve independently
- Proficiency in Microsoft Excel and Word, with solid mathematical skills
- Ability to sit for extended periods while managing paperwork and answering phones
- Frequent walking and mobility, including through uneven terrain
- Strong communication skills, both in-person and over the phone or radio
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