Service & Warranty Technician - Construction
$70,000–$80,000 year
On-siteNorfolk, Virginia, United States
Job Summary
Serve as the primary point of contact for homeowners regarding service and warranty needs, providing same-day acknowledgment and responses to inquiries. Perform thorough on-site inspections to identify root causes and determine warranty responsibility, capturing photos, videos, and detailed notes for complete documentation. Complete same-day repairs when feasible, order materials, and schedule follow-up visits as needed. Submit detailed service notes after each visit, including issue summaries, work completed, materials required, and next steps. Maintain accurate job records, inventory usage, and communication logs while adhering to company quality standards and manufacturer specifications.
Required Qualifications
- Strong technical knowledge of exterior home systems
- Excellent customer communication and problem-solving skills
- High attention to detail with strong organizational habits
- Ability to work independently and make informed decisions in the field
- Comfortable using tablets, mobile apps, and service management software
- Valid driver's license and ability to travel locally
- Same-day customer contact upon assignment
- Appointments scheduled within 24–48 hours (based on customer availability)
- On-time arrival with proactive communication if delays occur
Desired Qualifications
- Previous experience in home improvement service, warranty, or repair roles
- Familiarity with windows, doors, siding, roofing, or exterior installations
- Experience working directly with homeowners in a service-based role
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