Service Technician
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Investigate and resolve customer technical problems by analyzing findings, determining root causes, and recommending repairs or replacements. Perform mechanical, electrical, and hydraulic service on products, including adjustments, while providing start-up, commissioning, and training services. Coordinate problem resolution with engineering and customer service to expedite billable repairs and quote jobs when applicable. Maintain strong relationships with internal and external customers while documenting all processes for future review. Travel throughout Ohio, Western PA, and West Virginia to support product startup, warranty service, and sales assistance. Monday through Friday hours with variable scheduling based on customer requirements.
Required Qualifications
- 2+ years of related field technician experience
- Must have a strong technical background, including mechanical, electrical, and hydraulics knowledge
- Ability to professionally communicate technical issues with customers with varying degrees of technical expertise
- Ability to document all processes related to start-ups, troubleshooting, and repairs completed for future internal and/or external customer review
- Proven ability to initiate and maintain strong working relationships with internal and external customers
- Attention to detail, good organizational skills, and accuracy is a must have
- ability to analyze information, good problem-solving skills
- Ability to travel throughout Western PA, Ohio, and West Virginia
- Valid driver license
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