Service Technician, Service Operations, Labs (AM Shift)
On-siteMesa, Arizona, United States
Job Summary
Perform standard and intermediate service technician tasks with growing independence, including service and upkeep of robotic systems and electric bicycles. Repair common faults in robotic platforms, modular components, electric bicycle drivetrains, and support vehicles using established troubleshooting procedures. Assist with complex or unusual faults alongside senior technicians to learn advanced diagnostic methods for both robotic systems and e-bikes. Complete repairs on electrical systems, control units, battery packs, and hardware under guidance, and document all diagnostic steps, repair actions, and component failures in the service management system. Follow preventive maintenance schedules and procedures to reduce downtime and extend the life of fleet equipment. This on-site role in Mesa, AZ requires 100% in-office presence on the AM shift (7:00 AM – 3:30 PM), five days per week, including at least one weekend day.
Required Qualifications
- 1+ year of service work experience
- Curiosity and an inclination for all things mechanical and repair
- Strong communication and documentation skills
- Valid U.S. drivers license required
- Successful completion of MVR required
- 100% in-office presence in Mesa, AZ
- AM shift availability (7:00 AM – 3:30 PM)
- Five days per week availability
- Availability for at least one weekend day
- Ability to perform standard and intermediate Service Technician tasks
- Ability to repair common faults in robotic platforms, modular components, electric bicycle drivetrains, and support vehicles
- Ability to assist with complex or unusual faults alongside senior or lead technicians
- Ability to complete repairs on electrical systems, control units, battery packs, and hardware
- Ability to use and interpret technical manuals, schematics, and diagnostic flowcharts
- Ability to document all diagnostic steps, repair actions, and component failures in a service management system
- Ability to learn from and collaborate with experienced technicians
- Ability to follow preventive maintenance schedules and procedures
Desired Qualifications
- Prior experience in vehicle, bicycle, or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft
- Experience with JIRA, MaintainX, and other service tools and systems
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