Service Technician
On-sitePiedmont, South Carolina, United States
Job Summary
Diagnose, troubleshoot, repair, and service customer equipment in the shop and in the field, including support for system installation, setup, and commissioning. Provide field service and maintenance for industrial manual and automated equipment, while partnering with customers to answer repair and technical questions. Accurately document work performed using company systems, prepare repaired equipment for shipment, and rebuild used equipment for resale. Maintain demonstration equipment by performing performance testing, tracking usage, and cleaning or returning items to storage. Assemble special projects and custom jobs as requested, participate in product training, and support product demonstrations alongside sales. Assist with establishing service contracts and maintain a clean, safety-focused lab environment.
Required Qualifications
- High school diploma or equivalent (technical or trade emphasis preferred)
- Ability to travel up to 50%, including occasional overnight travel
- 3+ years of experience in skilled trades or equivalent hands-on technical experience
- Two (2) certifications from primary Finishing, Dispensing & Filtration vendors (e.g., Graco, GEMA, Fanuc, Sames, CFT), or ability to obtain within the first 6 months
- 2+ years of experience in finishing processes and equipment
- 2+ years of experience in pumps and pump motors
- 2+ years of experience in tubing and piping routing/installation
- 2+ years of experience in related industrial equipment exposure
- Strong mechanical and electrical aptitude
- Ability to disassemble equipment
- Ability to diagnose issues
- Ability to clean, refurbish, replace parts
- Ability to reassemble and test equipment
- Experience using hand tools, power tools, and electrical diagnostic equipment
- Comfortable reading technical manuals, safety rules, and procedures—and documenting work clearly
- Strong communication skills with customers, peers, and internal teams
- Familiarity with 5S and organized work environments
- Proficient with Microsoft Office (Excel, Word, Outlook, Teams)
- Ability to operate a forklift and pallet jack
- Valid driver's license with an acceptable driving record
- Comfortable working in environments with paint, solvents, fumes, and moving mechanical parts
- Ability to walk, stand, climb, bend, stoop, kneel, and carry materials
- Ability to lift up to 50 lbs unassisted
Desired Qualifications
- Technical or trade emphasis (preferred)
- Adaptability: You adjust quickly, think on your feet, and stay effective in changing environments
- Accuracy: You take pride in doing it right the first time
- Dependability: You follow through and can be counted on
- Initiative: You don't wait to be told— you act
- Customer Focus: You care about delivering solutions, not just fixes
- Problem Solving: You enjoy diagnosing issues and finding creative solutions
- Planning & Organization: You manage time and priorities effectively
- Communication: You explain technical information clearly and confidently
- Collaboration: You work well across teams and build strong working relationships
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