Service Technician

Manage time and territory to provide timely resolution of customer equipment problems, coordinating on short notice for in-depth troubleshooting of electrical, hydraulic, and mechanical systems. Perform in-service or commissioning of new equipment at customer locations while providing professional training on machine operation and repair techniques. Deliver technical support via multiple channels, manage warranty and goodwill issues, and coordinate boom inspections and welding repairs with required documentation. Market and support authorized service centers for repair work and parts purchases while preparing weekly service reports. Travel 50% of the time.