Service Technician
On-siteManchester, New Hampshire, United States
Manchester, New Hampshire, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Conduct troubleshooting and repairs on mobility devices returned for service, performing final system integration and testing. Complete order requests for part replacements and resolve user issues over the phone whenever feasible. Develop service procedures for electromechanical equipment, document root cause analysis, and manage QA calibration requirements. Assist users with service and return requests while utilizing CRM software to track complaints and coordinate shipping. Travel up to 75% domestically and internationally to support high-volume correspondence and customer-facing activities.
Required Qualifications
- 3 to 5 years' experience in a technical service role or mechanical technician role, involving customer facing activities
- Previous experience using hand and/or power tools
- Detail, safety and quality oriented, with ability to follow Good Documentation Practices
- Ability to maintain confidentiality when provided with sensitive information
- Ability to diagnose problems and see the solutions through to completion
- Ability to think quickly to handle unique situations
- Good computer skills including proficiency using Microsoft Office
- Excellent written and verbal communication skills – Internally and Externally
- Experience with handling customer complaints
- Outstanding customer service skills and ability to maintain a high level of quality
- Ability to prioritize work and multi-task effectively
- Be able and willing to work additional hours when required, including weekends
- Valid and current driver license
- Ability to move throughout the building and grounds and communicate with employees, customers and others
- Must be able to bend, twist, and reach frequently, must be able to lift 75lbs frequently
- Ability to travel as needed, both domestically and internationally, with an expected travel commitment up to 75%
Desired Qualifications
- AS Degree or equivalent with engineering discipline preferred
- Medical device experience preferred
- working with the disability community a plus
- Use of Salesforce CRM experience preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.