Service Technician
$59,000–$75,000 year
On-siteVaughan, Ontario, Canada
Job Summary
Resolve appliance challenges at the site, providing positive consumer interaction and acting as the final point of remedy with support from resources like the RSM and Customer Care. Coordinate training requirements and technical communication based on findings, while maintaining relationships with third parties and daily interacting with colleagues, dispatchers, and customer care teams. Maintain order, control, and organization of the van, inventory, daily jobs, schedule, and equipment. Be available on short notice during the business day to support as required, ensuring high efficiency and effectiveness in all processes.
Required Qualifications
- Minimum of 2 years of service experience or appliance serve and repair
- Strong command of and effective communication and escalation resolution
- Ability to make decisions that are in the best interest of the brand and the consumer experience
- Troubleshooting and communication skills with peers
- Have a strong technical understanding of computers in order to navigate all of Miele's systems
- TSD, ETD, Mobile Client, etc.
- Be available on short notice during the business day to support as required
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