Service Technician Lead
On-siteKansas City, Missouri, United States
Job Summary
Provide daily work assignments and directions to service technicians based on priorities, skill levels, and operational needs. Perform general maintenance, repairs, and preventative maintenance on Material Handling Equipment, automated systems, and conveyors. Coach, train, and mentor technicians through hands-on instruction, demonstration of proper techniques, and real-time coaching. Champion safety by prioritizing safe work practices, modeling exemplary behavior, and ensuring compliance with OSHA standards and lockout/tagout protocols. Measure technician utilization, resolve service and warranty issues, and track site KPI performance to drive efficiency and quality goals. Maintain accurate service and inventory records, coordinate parts, and conduct new hire orientations covering company policies and safety requirements.
Required Qualifications
- High school diploma, G.E.D. or tech school graduate
- 6-8 years of mechanic experience
- prior experience with repair and maintenance of material handling or similar equipment
- Gold level Toyota forklift certification or equivalent
- Ability to troubleshoot mechanical and electrical problems on multiple types of equipment
- Able to read and understand electrical and hydraulic system schematics
- Ability to lead others and interact with customers
- Must be able to frequently lift/carry/push/pull up to 50 lbs
- Supply own mechanic technician hand tools
- Must be able to safely operate lift trucks
- Proficiency in Microsoft Office Suite
- Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
- Decision Quality - Making good and timely decisions that keep the organization moving forward
- Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
- Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations
- Travel approximately 25% or less
Desired Qualifications
- Ability to effectively lead and coach others
- Strong attention to detail
- Excellent verbal and written communication skills
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