Service Technician
$41,600–$62,400 year
On-site · Fairbanks, Alaska, United States
Job Summary
Service Technician needed to repair and maintain office equipment for customers, focusing on reducing downtime, meeting service targets, and providing high-quality service. Responsibilities include performing thorough repairs on equipment, maintaining accurate service calls in Remote Tech, acting as a technical/training resource for the team on triage, device technology, and some networking issues, creating and executing a proactive Preventative Maintenance schedule, organizing daily duties, managing parts inventory with the Parts Manager, adhering to parts ordering and inventory reporting processes, and providing end-user training on devices or functionality. The role requires flexibility to support other team members, a background in customer service, the ability to lift 45 lbs, a valid driver 's license, and passing a background check. Proficiency with Microsoft Word, Excel, and Outlook is required. The position is based in Fairbanks, AK, in an office/warehouse environment with on-site work.
Required Qualifications
- High School Diploma or GED
- 6 months of fine finger dexterity or equivalent experience
- Experience preferred in multi-function printing technologies
- Experience in a customer-facing role
- Must be comfortable working independently
- Must have basic understanding of print drivers/connectivity
- Must be able to lift 45 lbs
- Valid Driver's License
- Proof of Car Insurance
- Ability to pass a background check
- Proficiency with Microsoft Word, Excel, and Outlook
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