Service Technician

Job Summary

Required Qualifications

• •Prior maintenance experience in multifamily, facilities, construction, or a skilled trade
• •Working knowledge across at least two core trade areas: HVAC, plumbing, electrical, appliances, carpentry, or drywall
• •High school diploma or equivalent
• •Available for after-hours on-call rotation
• •Available to work weekends and adjust schedule based on operational needs
• •Reliable transportation
• •Must pass a background check
• •Ability to lift up to 50 lbs. and meet the physical demands of the role
• •Structured and consistent by nature: they like knowing what they're responsible for, they work through their list, and they don't cut corners
• •They take quality seriously not because someone is watching, but because it matters to them personally
• •They prefer a steady, well-run operation over constant change and thrive when expectations are clear and their work speaks for itself
• •They move at a solid pace without burning out
• •They're not the person who needs external pressure to stay on task; they set their own tempo and sustain it
• •They communicate what needs to be communicated: if a repair needs a part, they say so; if something in a unit is bigger than the work order, they flag it
• •They keep their Service Manager informed without being prompted
• •They are independent workers who take pride in doing things right
• •They don't need recognition to stay motivated, but they do need to know their work has a standard worth meeting
• •Structured and self-directed: You work through your responsibilities methodically and don't need to be managed closely to stay on track
• •Quality-driven: A repair that holds and a unit that looks right matter to you personally, not just because someone is checking
• •Steady and sustainable: You move with consistent purpose. You're not looking for chaos, and you don't create it
• •Clear communicator: You keep your supervisor informed without being asked and are honest about what you know and what you need
• •Coachable: You may not know every trade yet, and that's okay. What matters is honesty about your current level, eagerness to grow, and willingness to be developed
• •Does the right thing: You respect residents' homes, don't cut corners on safety, and leave every unit better than you found it

Desired Qualifications

• •Familiarity with Entrata or a comparable work order platform is a plus
• •EPA 608 certification preferred but not required
• •Prior maintenance experience in multifamily, facilities, construction, or a skilled trade preferred
• •They are methodical, quality-driven, and self-directed
• •They show up with focus, follow through without being asked, and understand that the resident on the other side of a work order is a real person whose home depends on them
• •They take real ownership of the quality of their work
• •They don't need to be chased down to finish a job
• •They like knowing what they're responsible for, they work through their list, and they don't cut corners
• •They take quality seriously not because someone is watching, but because it matters to them personally
• •They prefer a steady, well-run operation over constant change and thrive when expectations are clear and their work speaks for itself
• •They move at a solid pace without burning out
• •They're not the person who needs external pressure to stay on task; they set their own tempo and sustain it
• •They communicate what needs to be communicated: if a repair needs a part, they say so; if something in a unit is bigger than the work order, they flag it
• •They keep their Service Manager informed without being prompted
• •They are independent workers who take pride in doing things right
• •They don't need recognition to stay motivated, but they do need to know their work has a standard worth meeting
• •Structured and self-directed: You work through your responsibilities methodically and don't need to be managed closely to stay on track
• •Quality-driven: A repair that holds and a unit that looks right matter to you personally, not just because someone is checking
• •Steady and sustainable: You move with consistent purpose. You're not looking for chaos, and you don't create it
• •Clear communicator: You keep your supervisor informed without being asked and are honest about what you know and what you need
• •Coachable: You may not know every trade yet, and that's okay. What matters is honesty about your current level, eagerness to grow, and willingness to be developed
• •Does the right thing: You respect residents' homes, don't cut corners on safety, and leave every unit better than you found it