Service Technician IV

Job Summary

Required Qualifications

• •High school diploma or GED
• •7+ years of food equipment service experience
• •4+ years of HVACR service experience
• •Ability to lift up to 75 lbs
• •Climb up to 10 ft with an A-frame ladder
• •Occasional roof access through extension ladders or fixed ladders greater than 20 feet
• •Extensive walking 3-5 miles / day
• •Extensive driving 5-6 hours/day
• •Ability to kneel, squat, bend, push/pull
• •Move in different positions to accomplish tasks in various environments including tight and confined spaces
• •Operate motor vehicles or heavy equipment
• •Operate machinery and/or power tools
• •Exposure to noise, heat, cold, slippery, wet dirty conditions
• •Travel requirement up to 50% of time
• •Flexibility with schedule to meet critical deadlines
• •Extended hours including nights and/or weekends
• •Early mornings, evenings and/or weekends availability
• •Ability to read and interpret schematic diagrams
• •Advanced knowledge of mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude
• •Complex troubleshooting experience
• •Ability to interpret and follow schematic diagrams
• •Demonstrate advanced knowledge of sequence of operations for multiple operating modes
• •Knowledge of state specific and federal regulations related to combustion emissions
• •Ability to read and understand safety guidelines of the business
• •Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality
• •Performs periodic visual safety inspections of vehicle and equipment
• •Reports vehicle and tool defects
• •Demonstrates a comprehensive knowledge of company products and services
• •Completes required safety training
• •Ability to read and interpret standard service manuals
• •Mechanical diagrams understanding
• •Parts stocking and identification methods, practices, and procedures
• •Understanding basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions)
• •Basic knowledge of / working knowledge of Windows applications
• •Working knowledge of Microsoft Office programs such as Word and Excel
• •Ability to self-motivate
• •Take direction from senior technicians and management
• •Thrives in multi-tasking environment
• •Adjust priorities quickly
• •Prioritizes regular workload, special tasks and concurrent projects
• •Allocating time and resources to ensure that work is completed accurately and efficiently within established time frame
• •Demonstrated ability to communicate orally with individuals from within and outside the organization
• •Crisis/conflict resolution skills
• •Ability to balance team and individual responsibilities
• •Exhibits objectivity and openness to others' views
• •Gives and welcomes feedback
• •Contributes to building a positive team spirit
• •Puts success of team above own interests
• •Able to build morale and group commitments to goals and objectives
• •Supports everyone's efforts to succeed
• •Recognizes accomplishments of other team members
• •Keeps commitments
• •Commits to extended hours of work when necessary to reach goals
• •Completes tasks on time
• •Ensures work responsibilities are covered when absent
• •Arrives at meetings and appointments on time
• •Follows instructions
• •Responds to management direction
• •Takes responsibility for own actions
• •Maintains current organization, industry, and equipment knowledge
• •Responsible for assigned company assets including vehicle, tools, and inventory
• •Follows the company's safe driving and other applicable policies
• •Ability to effectively lead and coach others
• •Primary point of contact for key customer accounts
• •Service-related issues resolution
• •On-boarding, training, and development of new Service/Repair Technicians
• •Routinely plans, leads, and executes complex technical projects including installations and turnkeys
• •Diagnose and repair software errors, failures, and malfunctions in electronic food equipment
• •Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment
• •Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis
• •Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment
• •Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs
• •Promotes branch and organization financial objectives by providing quality customer experience and generating leads
• •Supports new product introduction
• •Quality Demonstrates accuracy and thoroughness
• •Looks for ways to improve and promote quality
• •Applies feedback to improve performance
• •Monitors own work to ensure quality
• •Meets productivity standards as set by Customer Facing Metrics (CFMs)
• •Completes work in timely manner
• •Strives to increase productivity
• •Works quickly
• •Is consistently at work and on time
• •Ensure work responsibilities are covered when absent
• •Arrives at meetings and appointments on time
• •Follows instructions
• •Responds to management direction
• •Takes responsibility for own actions
• •Balances team and individual responsibilities
• •Exhibits objectivity and openness to others' views
• •Gives and welcomes feedback
• •Contributes to building a positive team spirit
• •Puts success of team above own interests
• •Able to build morale and group commitments to goals and objectives
• •Supports everyone's efforts to succeed
• •Recognizes accomplishments of other team members
• •Keeps commitments
• •Commits to extended hours of work when necessary to reach goals
• •Completes tasks on time
• •Ability to read and understand safety guidelines of the business
• •Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality
• •Performs periodic visual safety inspections of vehicle and equipment
• •Reports vehicle and tool defects
• •Demonstrates a comprehensive knowledge of company products and services
• •Completes required safety training
• •Prioritizes regular workload, special tasks and concurrent projects
• •Allocating time and resources to ensure that work is completed accurately and efficiently within established time frame
• •Demonstrated ability to communicate orally with individuals from within and outside the organization
• •Demonstrates crisis/conflict resolution skills
• •Ability to self-motivate and take direction from senior technicians and management
• •Thrives in multi-tasking environment and can adjust priorities quickly

Desired Qualifications

• •Associate's degree or Vocational Certificate
• •Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment
• •Industry certification
• •Accredited Certified Technician (CFESA / NATE / Hobart)
• •EPA Certification