Service Technician II
$33,280–$33,280 year
On-siteSan Antonio, Texas, United States
Job Summary
Monitor Service Desk communication channels, respond to support requests via phone, and record incidents in the ticketing system. Conduct daily status checks on UPS, servers, firewalls, and network switches, then promptly report issues to leadership. Diagnose and resolve hardware and software problems for computers, telephones, and point-of-sale systems, while performing installations on Windows-based PCs. Assist in administering a Windows 10 environment and phone/voicemail systems, ensuring adherence to standard operating procedures. Act as a technical liaison between IT and guests, providing courteous and timely assistance. Available to work weekends, nights, and holidays; valid driver's license required.
Required Qualifications
- Must be at least 18 years of age
- Available to work weekends (Sat- Sun) along with select weekdays
- Valid Driver's License required
- High School diploma or equivalent is required
- Detail-oriented, self-motivated, and able to work independently with minimal supervision
- Excellent organizational and time-management skills
- Proven ability to learn and support new hardware and software applications quickly
- Physical ability to lift and carry up to 40 lbs
- Available to work nights, weekends and holiday periods to meet business needs
Desired Qualifications
- CompTIA A+ or Network+ certification preferred
- About 2 years of IT experience in a related field is preferred
- some college coursework is preferred
- Knowledge of commonly used operating systems and software applications is preferred
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