Service Technician II
On-siteRichardson, Texas, United States
Job Summary
Perform residential and light commercial HVAC service and maintenance calls, diagnosing equipment to identify potential breakdowns and resolve customer problems accurately. Complete routine maintenance, cleaning, and part delivery while recording call details on a hand-held device and collecting payment. Communicate with dispatch for status updates and promote products to customers. Maintain company vehicles and tools, ensuring proper stock levels and returning defective warranty parts. Adhere to strict safety protocols, report hazards immediately, and comply with all legislative requirements. Requires valid Journeyman EPA and safety certifications, 4+ years of HVAC experience, and ability to work flexible hours and on-call shifts.
Required Qualifications
- High school diploma or GED
- 2+ years' experience in HVAC
- technical training certification
- all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
- Mechanical Journeyman EPA and safety certifications
- Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
- Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
- Proficient and able to operate all necessary tools and equipment to perform various service projects
- Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
- Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
- Proficient and able to install a basic duct fitting
- Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
- Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
- Effective and efficient time-management and organizational skills
- Valid driver's license with acceptable driving record
- Available to work flexible hours and on-call shifts as needed
- Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units
- Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
- Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
- Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
- Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
- Ability to lift up to 75 pounds
- Ability to lift and carry items weighing up to 50 pounds
- 4+ Years
- High School Diploma/GED
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