Service Technician II
$60,320–$76,960 year
On-site · St. Louis, Missouri, United States
Job Summary
Service Technician II role handling post-installation service on STC security solutions at customer sites. Respond to trouble tickets to maintain application uptime and system performance, diagnose and resolve issues individually or as part of a team, perform preventative maintenance, implement routine configuration changes, document all system modifications, produce technical deployment documentation for both technical and non-technical audiences, conduct pre-deployment testing of upgrades and major modifications, and perform on-site installations of software upgrades and major modifications. Certifications in enterprise-grade CCTV and Access Control are a plus and a company-provided vehicle, mobile device, and comprehensive benefits are included. The role emphasizes hands-on technical work in low voltage security systems (CCTV, access control, intrusion, fire alarms) with strong problem solving, communication, and time-management skills.
Required Qualifications
- High School diploma or equivalent
- Familiarity installing and troubleshooting low voltage equipment
- Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
- Strong working knowledge of Microsoft Office
- Strong written and verbal communications skills
- Working knowledge of network communications and IP addressing
- Excellent problem solving and analytical skills
- Excellent time management skills
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