Service Technician II

Job Summary

Required Qualifications

• •High School Diploma or equivalent
• •Valid driver's license, auto insurance, and reliable, work-appropriate transportation for extensive field travel
• •Knowledge of building codes, municipal by-laws, inspections, estimating, and project planning
• •Experience reading, writing, and evaluating project specifications and scopes of work
• •Must be available for evenings, weekends, and on-call rotations as needed
• •Extensive field work within the assigned market, with 90% of time spent at homes performing maintenance and repairs and commuting between properties using a company-provided vehicle
• •Safety & Compliance – Understanding of OSHA, EPA, ADA, Fair Housing, HAZCOM, and other state and federal regulations related to property maintenance and workplace safety
• •Technology & Systems – Ability to use mobile devices (iPads, smartphones) and maintenance management software to receive work orders, document repairs, and communicate with teams
• •Building & Construction – Knowledge of materials, methods, and tools used in the construction, repair, and maintenance of residential homes
• •Mechanical Systems – Familiarity with HVAC, plumbing, electrical, and appliance repair, including troubleshooting and maintenance best practices
• •Preventive Maintenance – Understanding how to identify potential issues early, perform routine inspections, and take proactive steps to reduce major repairs
• •Customer Service – Ability to assess and respond to resident needs while ensuring a positive customer experience
• •Fleet & Equipment Management – Knowledge of proper use, maintenance, and safe handling of tools, vehicles, and equipment used in daily field operations
• •Troubleshooting – Ability to diagnose and resolve maintenance issues efficiently
• •Critical Thinking – Using logic and reasoning to identify solutions to maintenance challenges
• •Repairing – Hands-on experience in diagnosing and repairing home systems and appliances
• •Equipment Selection – Choosing the right tools and equipment for maintenance tasks
• •Time Management – Managing workload efficiently and prioritizing service requests
• •Communication – Effective verbal and written communication for clear work orders and resident interactions
• •Safety-Oriented – Prioritizes safety in all tasks, follows protocols, and proactively identifies hazards
• •Attention to Detail – Thorough and precise in completing work to ensure quality repairs and maintenance
• •Cooperation – Works well with colleagues, residents, and leadership, demonstrating a professional and team-oriented attitude
• •Dependability – Reliable, responsible, and committed to completing tasks efficiently and on time
• •Independence – Capable of working effectively with minimal supervision, taking ownership of assigned tasks
• •Adaptability/Flexibility – Open to change and able to handle a variety of maintenance tasks in a dynamic work environment
• •Problem-Solving Mentality – Approaches challenges with a solutions-focused mindset to efficiently resolve issues
• •Strong Work Ethic – Maintains a high standard of professionalism and dedication to the job

Desired Qualifications

• •Previous experience in multi-family or single-family home maintenance
• •Hands-on experience with drywall, texturing, painting, and basic mechanical systems (HVAC, Electrical, Plumbing, Roofing)
• •HVAC, Environmental, Mold, or other industry-related certifications
• •Prior experience in general trades, construction, property management, or renovation work
• •Familiarity with preventative maintenance programs and property inspections
• •Training or coursework in building maintenance, construction management, or a related field