Service Technician
$52,000–$62,400 year
On-site · Redmond, Washington, United States
Job Summary
Perform cleaning and disinfection of medical equipment, verify and match returned products to RMAs, evaluate functionality and document findings, troubleshoot with engineering to determine root cause, follow procedures for evaluating, servicing, refurbishing and updating electronic equipment, create or modify procedures to improve efficiency, apply software updates on equipment for refurbishment, collaborate with Customer Service Administrator and Finished Goods to fulfill service parts orders and refurbished equipment, support data collection with Quality, maintain accurate service inventory, and maintain clean, safe work areas; works in a fast-paced team environment and adheres to regulatory requirements (FDA/HIPAA).
Required Qualifications
- High school diploma or trade school equivalent
- A least 2 years experience as an assembler in an electronics manufacturing or service environment
- Technical aptitude with background in medical equipment or electronics maintenance, repair or manufacturing preferred
- Aptitude for troubleshooting electronic equipment
- Demonstrated verbal and written communication skills in the English language with the ability to document and articulate technical findings to a variety of audiences
- Working knowledge of MS Word and Excel, Google Office Apps
- Familiar with Oracle based ERP system (NetSuite) preferred
- Adhere to regulatory compliance policies to meet FDA and HIPAA regulations
- Must be able to lift 30 pounds
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