Service Technician
On-siteMorrilton, Arkansas, United States
Job Summary
Perform diagnostics and repairs on John Deere equipment, including field service and maintenance work on customer or dealer-owned agricultural and outdoor power machinery. Account for billable time and documentation of all repair orders while maintaining current product knowledge of John Deere and competitive offerings. Mentor apprentices and junior technicians, participate in required training programs, and adhere to all safety rules and regulations. Maintain condition of vehicles, inventory, and tools. Requires basic understanding of mechanical, electrical, and hydraulic systems, experience with special tools and technical manuals, and ability to diagnose technical issues using computer-based diagnostic tools. High School Diploma or GED required.
Required Qualifications
- Basic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment
- Experience using special tools and following Technical Manual procedures
- Ability to diagnose technical issues
- Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools
- High School Diploma, GED, or equivalent experience
- Ability to work extended hours and weekends
Desired Qualifications
- Positive attitude and a desire to deliver an exceptional customer experience
- Excellent skills in operating vehicles and equipment used for diagnostic purposes
- Mentors Service Technician Apprentices and junior Service Technicians
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