Service Technician Domestic
On-siteMelbourne, Victoria, Australia
Job Summary
Carry out quality service repairs and fault diagnosis on Miele domestic appliances in customer homes and occasionally in the workshop. Deliver exceptional customer experiences through professional communication and service excellence while managing allocated jobs to achieve strong first-time-fix results and minimise downtime. Complete service documentation, invoices, and payment processing accurately, maintain van stock and tools, and resolve customer concerns in the field. Requires a minimum disconnect/reconnect electrical licence, strong fault-finding skills, and an Australian driver's licence. Permanent full-time role with an annual salary of $85,000.
Required Qualifications
- Minimum disconnect/reconnect electrical licence
- Strong fault-finding and problem-solving skills across electrical and mechanical systems
- Excellent customer service and communication skills
- Current and valid Australian driver's licence
- Ability to work independently
- Manage time effectively
- Prioritise workloads
Desired Qualifications
- Unrestricted electrical licence
- Gas and/or refrigeration licence
- Experience in whitegoods, appliances, electrical trades or field service environments
- Experience working with KPIs and mobile technology systems
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