Service Technician
On-siteGallatin, Tennessee, United States
Job Summary
Troubleshoot and repair commercial laundry equipment, including washers, dryers, and ironers, at client sites such as hospitals and motels. Install replacement parts as needed and assist install crews with equipment installations and deliveries. Accurately document all service activities, time, materials, and travel expenses including mileage and fuel. Communicate effectively with customers regarding repair work and coordinate with the service manager, parts department, and vendors. Maintain tools, service equipment, and the company vehicle. This role services the Nashville, TN market and requires substantial travel within the assigned territory. Some overnight travel may be required during special projects.
Required Qualifications
- High school degree or equivalent
- Minimum of 2+ years of mechanical repair experience
- Working knowledge of electrical testing tools and/or other diagnostic/programing tools
- Strong mechanical acumen
- Ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues
- Ability to read, interpret, and understand electrical and mechanical drawings
- Solid organizational skills
- Detail-oriented
- Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines
- Excellent written, verbal, and interpersonal communication skills
- Resilient
- Ability to confidently navigate ambiguity and change
- Strong work ethic
- Self-starter
- Proactive approach
- Self-initiative
- Tenacity
- Valid driver's license
- Clean Motor Vehicle Record
- Must be able to lift, carry, push, and pull up to 50 lbs. frequently
- Must be able to sit, stand, walk, kneel, squat, stoop, bend, climb, and use manual dexterity
- Must be able to talk, hear, and use hands to manipulate objects or controls
- Must be able to have close vision and ability to adjust focus
- Must be available for substantial travel within the assigned service territory
- Must be available for some overnight travel during special projects
Desired Qualifications
- Laundry equipment experience
- Experience in telephone and email/ticketing dispatch system-based customer support
- Proficient computer skills including using MS Outlook, Word, and Excel
- Ability to build healthy business relationships with customers
- Positive attitude
- Work ethic
- Self-motivated
- Exceptional customer service skills
- Willingness to participate
- Love and take pride in their work
- Enjoy finding efficient ways to help customers succeed
- Dedicated
- Respectful
- Innovative
- Versatile
- Engaged
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