Service Technical Support IX
On-site · Mandaluyong City, Metro Manila, Philippines
Job Summary
Provide technical support for Vertiv North Americas AC Power products (UPS, Rack PDUs, Rack Cabinets, Smart Cabinet Solutions) to field engineers and end-users; troubleshoot hardware/software issues, assist with site installations, review electrical drawings and wiring layouts for compliance, perform preventive and corrective maintenance guidance, conduct labs and training, mentor junior team members, handle escalations, prepare technical analyses and reports, coordinate with cross-functional teams, and support customer inquiries and resolutions with a focus on delivering first-time solutions and maintaining safety and quality standards.
Required Qualifications
- Bachelor’s Degree in Electrical or Electronics Engineering or related technical degree
- P.R.C. license (preferred but not required)
- 3-5 years of experience in sales / engineering / parts & service / field applications / data center environment focusing on Vertiv - Liebert or comparable UPS products
- 1-3 years of experience in customer phone support
- Thorough knowledge of Electrical and UPS systems
- Knowledgeable in interpreting Electrical drawings and specifications
- General PC skills including MS Office programs and/or Visio systems
- Familiarity with environmental control systems and/or Liebert manufacturing and engineering systems
- Fluent in English language both written and oral form
- Good analytical and mathematical skills
- Excellent interpersonal and presentation skills
- Can work independently with minimal supervision
- Excellent time management and problem-solving skills
- Demonstrated industry, systems and process knowledge
- Culturally attuned to customers around the globe
- Knowledgeable with diversified and innovative company focused on Technology and Engineering, working with interdependent cross-functional, cross-departmental projects, vendors, business objectives, and technologies
- Understanding of Service Level Agreement
- Time Travel Required: 0%
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