Service Technical Manager - France (M/F)

Coordinate dealer technical support, complex diagnosis, and major quality issue closure to optimize first-time-fix rates and vehicle uptime while mitigating high-voltage safety risks for GAC's New Energy Vehicles in France. Develop technical management rules, standard operational processes, and annual work plans aligned with GAC Europe's aftersales strategy, deploying repair manuals, diagnostic materials, and special tools across French dealers. Serve as the key technical owner for France, guiding workshop technicians in fault reproduction, data logging, and diagnosis while enforcing case escalation rules for safety and media-sensitive issues. Create and execute annual technical training plans covering HV safety, battery diagnostics, and software updates, then monitor KPIs including repeat repair rates and case closure times to refine training modules. Analyze field fault data and diagnostic logs to spot potential batch quality issues, submit market quality reports, and follow up on permanent fixes and recall campaigns. Ensure all aftersales activities meet GAC standards and French/EU regulations concerning consumer protection and high-voltage safety.