Service Team Leader
On-siteKnapps Corner, New York, United States
Job Summary
Plans, directs, and supervises daily store operations across various departments while mentoring and coaching team members on customer service and sales goals. Implements strategies to improve service efficiency, maintains store appearance during prime hours, and ensures all staff complete required training. Manages staffing, hiring, and succession planning, including disciplinary actions and promotion decisions. Oversees P&L, sales targets, and shrink control while modeling exceptional customer service and promoting a safe work environment. Requires high school diploma, two to three years of retail experience, and one year of management experience.
Required Qualifications
- High school diploma or its equivalent
- 2-3 years of related retail experience
- One year of management experience
- Reliable and consistent attendance
Desired Qualifications
- Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience
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