Service Support Technician
On-site · Akishima, Tokyo, Japan
Job Summary
As a Service Support Technician at MKS, you will perform on-site or in-house servicing, repair, and installation of company products. Your role includes providing technical support to customers regarding operational or maintenance issues, diagnosing mechanical, hardware, software, and systems failures, and preparing reports for analysis of product failure trends. The position requires a minimum of 1+ year job-related work experience and the ability to acquire job skills and learn company policies to complete routine tasks.
Required Qualifications
- 1+ year of job-related work experience
- Ability to perform on-site or in-house servicing, repair and installation of company products
- Technical support skills for operational or maintenance aspects of system equipment
- Ability to diagnose mechanical, hardware, software and systems failures
Desired Qualifications
- Good English communication skills preferred
Additional Requirements
- Certain positions may require access to controlled goods and technologies subject to export control regulations, which may limit applicants based on citizenship or immigration status
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