Service Support Tech - Third Shift
$30,618–$51,022 year
On-siteRochester, New York, United States
Rochester, New York, United StatesOn-siteFull Time$30,618–$51,022 yearAssociates DegreeIndustrial ServicesLarge
Full TimeAssociates DegreeLargeIndustrial Services
Job Summary
Diagnose, troubleshoot, repair, and debug RF products to ensure they meet quality standards. Conduct in-house servicing and repair of RF products, addressing complex mechanical, hardware, software, and system failures. Analyze and implement solutions to enhance customer satisfaction while maintaining detailed records of service activities, test results, and customer communications. Provide guidance and training to junior technicians, sharing knowledge and best practices. This role reports to the Senior Manager Service and involves no travel.
Required Qualifications
- Associate's degree in electronics or a related field from a two-year college, military program, or equivalent work experience
- 0+ years of experience in servicing and repairing RF products or related electronic equipment
- Proficiency in using RF test equipment
- Ability to troubleshoot complex electronic systems
- Ability to follow detailed instructions and maintain high-quality workmanship
- Effective verbal and written communication skills
- Ability to work collaboratively in a team setting
- Ability to sit or stand for extended periods
- Ability to perform repetitive tasks
- Ability to lift up to 50 lbs as needed
- Reside in states where MKS is registered to do business
- U.S. person status (U.S. citizen, noncitizen national, lawful permanent resident, individual granted asylum, or individual admitted as refugee)
Desired Qualifications
- Experience with RF generator boards and related test equipment
- Familiarity with 6S and Lean methodologies
- Strong organizational skills
- Ability to manage multiple tasks simultaneously
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