Service Support Tech 2
$39,291–$65,499 year
On-siteMethuen, Massachusetts, United States or Wilmington, Massachusetts, United States
Job Summary
Perform repairs to subassembly level and make adjustments to return instruments to original specifications. Diagnose failures, analyze test data, and record results while maintaining standards and test equipment. Interface with various departments as necessary to meet customer requirements and resolve issues to the customer's satisfaction. Complete and maintain data records on all instruments returned for service. This second shift role reports to the Senior Service Manager and includes on-the-job training. Applicants must have an A.S. in Mechanical or Electronic Engineering and 2+ years of related experience.
Required Qualifications
- A.S. Mechanical or Electronic Engineering, or equivalent Technical/Vocational Training
- 2+ years of related experience
- Proficient in the use of standard tools and test equipment
- Ability to reason through problems/issues and resolve them to the customer's satisfaction using information and tools available
- Ability to read and understand schematics, assembly drawings, and test/calibration procedures
- Experience with PC based applications to include Microsoft Office package and email
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