Service Support Specialist

Meet regularly with Funeral Directors to ensure customer needs are met and frequently communicate with families to coordinate activities. Take first calls and dispatch removal teams, collect vital information, file death certificates and insurance claims, and schedule appointments for Funeral Directors. Design and print memorials, create arrangement documents, order merchandise, and schedule services by coordinating with churches, cemeteries, and staff. Assist with setting up funeral areas, dressing and casketing the deceased, transporting remains to the crematory, and delivering ashes back to the home. Adhere to all company and regulatory requirements while performing other administrative duties as time permits. This role requires working beyond standard business hours, including weekends, and involves sitting for up to six hours daily.