Service Support Representative (SSR)
$35,152–$35,152 year
On-siteSacramento, California, United States
Sacramento, California, United StatesOn-siteFull Time$35,152–$35,152 yearSmall
Full TimeSmall
Job Summary
Receive and coordinate incoming service requests, process work orders, and generate purchase orders while managing vendor and internal team communications. Perform daily maintenance billing closeouts, process customer payments, and support accounts receivable activities including inquiries and collections. Maintain accurate spreadsheets, reports, and service documentation while collaborating with technicians, accounting, sales, and project teams. Provide backup support for service quote preparation and proposal tracking during periods of high workload or employee absences.
Required Qualifications
- Strong organizational, administrative, and multitasking skills with the ability to manage competing priorities in a fast-paced environment.
- Excellent verbal and written communication skills with a professional and customer-focused approach.
- Proficiency in Microsoft Office applications, including Excel.
- Strong attention to detail, accuracy, and follow-through.
- Proven problem-solving abilities and a commitment to delivering exceptional customer service.
- Ability to work effectively both independently and as part of a collaborative team.
- Ability to build positive working relationships with customers, technicians, vendors, and internal departments.
- Reliable, accountable, and committed to maintaining high standards of service and professionalism.
- Ability to remain in a stationary position for extended periods while performing computer-based work and handling administrative tasks.
- Ability to frequently use a computer, keyboard, telephone, and other standard office equipment.
- Ability to communicate clearly and effectively with customers, vendors, technicians, and employees in person, by phone, and through electronic communications.
- Ability to occasionally stand, walk, bend, reach, and lift or move office supplies, files, and materials weighing up to 20 pounds.
- Ability to maintain focus and accuracy while managing multiple tasks, data entry, and detailed administrative work in a fast-paced office environment.
Desired Qualifications
- Experience in administrative support, customer service, dispatch, billing, or service operations is preferred but not required.
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