Service Support Coordinator II
$45,760–$58,240 year
On-siteVancouver, Washington, United States
Job Summary
Respond to inquiries about Photonics servicing, warranties, and lead times while managing Service WIP backlogs to ensure customer expectations are met. Assume technical ownership of service repair processes by coordinating with internal and external customers, Sales, and Technical Support staff to resolve resource and material shortages. Provide estimated resolution dates for delayed RMAs, drive all issues to closure, and ensure shipments meet committed turnaround times. Develop production control functions including RMA planning, work-in-process tracking, and throughput performance reporting using SAP and internal factory systems. Represent the service process during internal and external audits and lead projects contributing to lead time or process improvements.
Required Qualifications
- 3-5 years of experience in customer service role or in a repair operations environment
- Experience with business systems and planning software
- High school education or equivalent
- This position is an in-person role and based in the Vancouver, WA office (no hybrid or remote)
- Works in a standard office environment in a manufacturing facility
Desired Qualifications
- Experience with SAP
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