Service Support Centre - Resource Planner
Hybrid · Farnborough, England, United Kingdom
Job Summary
Resource Planner in Philips Healthcare Services Support Centre handles incoming calls, incident planning, case management, and scheduling for Field Service Engineers across modalities, coordinating capacity, prioritizing/ rescheduling within 48 hours, dispatching FSEs based on location/workload/urgency, managing absence requests, coordinating spare parts, and keeping customers informed; requires problem-solving, independent and team work, strong communication, and proficient IT skills; role based in Farnborough with hybrid work and specific shift patterns, market-competitive salary and benefits, and a commitment to diversity and inclusion.
Required Qualifications
- Motivated, proactive attitude with the desire to learn
- Resilient and confident with excellent problem-solving skills
- Ability to work independently and as part of a team
- Strong written and verbal communication skills
- Demonstrated commitment to satisfy customers and build trust
- Strong basic IT skills (Microsoft suite)
- Ability to manage workloads and priorities
- Good organizational skills
- Ability to work well under pressure with high call volume
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.