Service Supervisor
$31,200–$31,200 year
On-siteKnoxville, Tennessee, United States
Job Summary
Coordinate customer service activities and oversee all shop and field operations by participating in daily performance huddles, Gemba walks, and root cause problem solving. Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability while moderating technician meetings and escalating roadblocks. Establish the safety culture, approve timesheets and work orders, dispatch resources, and manage the preventative maintenance program. Conduct performance appraisals, training, and development activities for technicians, including promotions and disciplinary actions, and assist in determining staffing levels.
Required Qualifications
- Bachelor's degree from a four-year college or university preferred
- two - four years' related experience and/or training
- equivalent combination of education and experience
- Proven leadership experience with a strong track record of results
- Excellent verbal and written communications skills
- Ability to solve practical problems and deal with a variety of concrete variables
- Strong listening and presentation skills
- Proficient in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint)
- Desire and ability to learn and utilize auxiliary systems such as Salesforce, SAP and ServiceMax
- Must be able to stand
- Must be able to walk
- Must be able to use hands to finger, handle, or feel
- Must be able to reach with hands and arms
- Must be able to talk or hear
- Must be able to sit
- Must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds
- Must have close vision
- Must have distance vision
- Must have peripheral vision
- Must have depth perception
- Must have ability to adjust focus
Desired Qualifications
- Experience with material handling or other service-oriented industries preferred
- Experience with lean operating systems and continuous improvement preferred
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