Service Supervisor, Tysons Galleria (2nd shift)
$97,700–$134,310 year
On-siteMcLean, Virginia, United States
Job Summary
Manage the day-to-day service business and develop the Service Team, including advisors, technicians, and parts staff. Evaluate employee performance consistently, select and train new hires, and ensure all work orders are detailed and complete. Monitor the flow of work to guarantee timely repairs and return vehicles, while performing quality control checks on completed repairs. Address client concerns professionally, resolve people and safety issues, and delegate tasks as directed by the service manager. Maintain accurate timecards and schedules, ensuring full department compliance with industry standards and regulations. Assist with administrative tasks and complete provided CPR training.
Required Qualifications
- Automotive service experience including understanding various KPI's i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
- Learning agility
- Willingness to take on more responsibility to learn and develop into management position
- A self-starter with curiosity and desire to review processes and execute changes
- Gain knowledge of company policies, protocols, and process
- Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
- Verifiable track record of excellence in Customer Service
- Willingness to assist on repairs on an as needed basis
- Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
- Excellent written and verbal communication skills, including ability to work independently and collaboratively in a team environment
- Ability to analyze and interpret internal reports
- Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
- Ability to travel on an as-needed basis
- Willingness to complete Lucid provided CPR training post hire
- Valid driver's license with no suspensions within the past year
- Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire
Desired Qualifications
- AA/BS in either Automotive Technology or Business Management, or equivalent work experience
- Knowledge of HV systems, LV systems, and EV powertrains
- Start-up experience and related fast-paced environments
- Previous OEM specific EV experience and training
- ASE Certifications
- EPA 609 Certification
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