Service Supervisor - Park 120

Job Summary

Required Qualifications

• •Vast maintenance management experience in multifamily housing
• •Knowledge of Hot Water Heater repair and maintenance
• •Carpentry
• •Knowledge of hot water repair and maintenance
• •Basic carpentry knowledge
• •Knowledgeable and skilled in safe use and maintenance of hand tools, power tools, and mechanical equipment
• •Proficiency in MS Office Suite
• •Proficiency in property management software (Yardi/One Site)
• •High school diploma, GED, or related experience and training
• •Experience in property management maintenance, other building maintenance, or related trade
• •Ability to apply principles of logical thinking to define and correct problems
• •Proficiency in customer service and interpersonal communication skills
• •Ability to read, write, and communicate effectively
• •Proficiency in internet, word processing, spreadsheet, and database management programs
• •Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions
• •EPA certifications Type I and II or Universal
• •All certifications as required by State and Local jurisdictions
• •Valid driver's license
• •Ability to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas
• •Ability to work inside and outside in all weather conditions
• •Ability to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance
• •Ability to work a flexible work schedule, which includes taking 'call' during evenings, weekends, and holidays
• •Supervising up to 5 employees
• •Assist with developing the budget for regular repair and maintenance and capital expense
• •Delegate and complete resident work orders in a timely manner
• •Develop standards for the cleanliness and overall appearance of the property
• •Periodically inspects work performed by other service team members
• •Periodically inspects work performed by contractors, vendors and other service providers
• •Maintains adequate inventory of spare parts and maintenance materials
• •Completes monthly preventative maintenance procedures
• •Assists Community Manager in developing the budget for regular repair and maintenance and capital projects
• •Supports cost-cutting and expense control programs
• •Conducts regularly scheduled Greystar safety meetings
• •Ensure all MSDS sheets are current and readily accessible
• •Keep up to date on all OSHA and other safety related laws and requirements
• •Demonstrates customer services skills by treating residents and others with respect
• •Answer questions from team and residents
• •Respond sensitively to complaints about maintenance services
• •Assigned work orders with efficiency and urgency
• •Assists and completes work orders generated from resident requests for service
• •Routine upkeep on the community
• •Diagnosing the source or cause of the defect or problem
• •Making repairs in accordance with established policies, procedures, safety standards, and code requirements
• •Oversees and completes the 'make-ready' process
• •Preparing vacant apartment homes for leasing and new move-ins
• •Completing the pre-move-out inspection
• •Creating a 'punch' list of maintenance work needed
• •Scheduling vendors and contractors as needed
• •Obtaining needed supplies and materials
• •Completing all maintenance tasks
• •Inspecting completed work
• •Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas
• •Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed
• •Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required
• •Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines
• •Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual
• •Assists Community Manager in developing the budget for regular repair and maintenance and capital projects
• •Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible
• •Not being wasteful with materials and supplies
• •Practicing the correct use for tools and equipment
• •Conducts regularly scheduled Greystar safety meetings
• •Ensure all MSDS sheets are current and readily accessible
• •Keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance
• •Demonstrates customer services skills by treating residents and others with respect
• •Answering questions from team and residents
• •Responding sensitively to complaints about maintenance services
• •Assigned work orders with efficiency and urgency

Desired Qualifications

• •Knowledge of different types of roofing materials shingle to BUR Membrane and EPDM
• •High level of professionalism in both manner and dress
• •Property management system experience
• •Knowledge of Hot Water Heater repair and maintenance
• •Basic carpentry knowledge
• •Knowledge of hot water repair and maintenance
• •Proficiency in MS Office Suite
• •Property management software (Yardi/One Site)
• •High school diploma, GED, or related experience and training
• •Experience in property management maintenance, other building maintenance, or related trade
• •Incumbents must provide own hand tools unless prohibited by State law
• •Must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices
• •Ability to apply principles of logical thinking to define and correct problems
• •Proficiency in customer service and interpersonal communication skills
• •Ability to read, write, and communicate effectively
• •Proficiency in internet, word processing, spreadsheet, and database management programs
• •Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions
• •Incumbents must have EPA certifications Type I and II or Universal if the position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc.
• •Incumbents must have all certifications as required by State and Local jurisdictions
• •Incumbents must have a valid driver's license to operate a golf cart on the property, if applicable
• •Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas
• •Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet)
• •Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance
• •Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position
• •Incumbents must be able to work a flexible work schedule, which includes taking 'call' during evenings, weekends, and holidays
• •The hourly range for this position is $33.00 - $41.50
• •Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location
• •In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance
• •In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs
• •Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
• •Low (free basic) employee Medical costs for employee-only coverage
• •Costs discounted after 3 and 5 years of service
• •Generous Paid Time off
• •All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays
• •Plus your birthday off after 1 year of service
• •Additional vacation accrued with tenure
• •For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability
• •6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter)
• •401(k) with Company Match up to 6% of pay after 6 months of service
• •Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy)
• •Employee Assistance Program
• •Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans
• •Charitable giving program and benefits
• •Benefits offered for full-time employees
• •For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority
• •Greystar will consider for employment qualified applicants with arrest and conviction records
• •Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law
• •Greystar will never request your banking details or other sensitive personal information during the interview process
• •Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com)
• •If you receive suspicious requests, please report them immediately to AskHR@greystar.com
• •Our continued success depends on our people
• •If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you
• •Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally
• •Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents
• •Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset
• •You can keep track of your applications and the process here in your Candidate Home
• •Thank you for your interest in working at Greystar
• •As a Greystar team member, you will hear a lot about our Core Values
• •They are the values we live and work by, reflecting who we are and the quality of our relationships
• •We believe in always going that extra step for our residents, clients, investors, and each other
• •Integrity
• •We s