Service Supervisor I
$37,544,000–$37,544,000 year
On-siteCambridge, Ontario, Canada
Job Summary
Deliver warm, confident, and engaging customer service by greeting, processing, and bagging purchases while collecting accurate tenders. Supervise the front-end team through delegating tasks, coordinating meal breaks, and ensuring daily operational readiness. Provide hands-on coaching focused on floor operations, service standards, and food safety compliance. Assist management with cashier balancing, change orders, overrides, cart retrieval, and handling returns and refunds. Support closing procedures by delegating tasks and ensuring completion of end-of-day responsibilities. Handle alcohol sales where required with Smart Serve certification. Work a dynamic schedule including evenings, weekends, and holidays in a fast-paced, hands-on setting that may involve standing, heavy lifting, and cooler conditions. Fluency in English is required; French is an asset.
Required Qualifications
- A genuine passion for delivering engaging and exceptional customer service
- Partial completion of a post-secondary program plus a minimum of 1 year of progressively responsible experience in a similar role (or an equivalent combination of education and experience)
- The ability to work independently while taking pride in exceptional quality, attention to detail, and strong cleanliness standards
- For locations selling alcohol: minimum age of 18 years and Smart Serve certification (or willingness to complete)
- Strong mathematical skills with a high degree of accuracy in cash handling and transaction processing
- A collaborative leadership style supported by clear and effective organizational and communication skills
- Flexibility to work a dynamic schedule including evenings, weekends, and holidays
- Fluency in English
Desired Qualifications
- French language skills
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