Service Supervisor
On-siteMilwaukee, Wisconsin, United States
Job Summary
Lead and inspire technicians by establishing and enforcing outstanding customer service standards and expectations. Provide effective leadership and development opportunities for staff through clear communication, coaching, training, and development. Optimize workforce management to minimize negative labor variances and enhance productivity. Determine staffing needs while ensuring compliance with hiring practices, counseling, and termination policies. Guarantee accurate work orders and picking lists for the warehouse, managing WIP inventory and returns from job sites. This role supports DH Pace's 100th anniversary celebration in our Milwaukee, WI office, where we distribute and install commercial, industrial, and residential door, docking, and security products.
Required Qualifications
- Exceptional communication and organizational skills
- Solid mechanical aptitude
- Solid mathematical aptitude
- Valid driver's license
Desired Qualifications
- Demonstrated ability to drive process improvements and enhance operational efficiency
- Proven ability to effectively communicate with customers and represent the company with professionalism and integrity
- 1-3 years of management or leadership experience
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