Service Supervisor
$53,937–$80,905 year
On-siteSeattle, Washington, United States
Job Summary
Manage technician performance by establishing and enforcing customer service standards and expectations. Efficiently lead staff through communication, coaching, training, and development to ensure workforce efficiency and minimize negative labor variants. Determine staffing levels, ensure compliance with hiring and termination policies, and manage work orders and inventory pulling to minimize investment. Coordinate field employees to provide service while representing the company professionally. This role supports DH Pace's 100th anniversary celebration across 60+ offices, requiring a valid driver's license and 1-3 years of management experience.
Required Qualifications
- Proven ability to implement process improvements
- Excellent communication and organizational skills
- Good mechanical and mathematical aptitude
- Ability to effectively communicate with the customer and represent the company in a professional manner
- Minimum of 1-3 years of management or leadership experience
- Valid driver's license
- High School Diploma or GED
- Successful completion of employment verifications
- Background check
- Drug screen
- Driving record check (if applicable)
Desired Qualifications
- Bachelor's Degree
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