Service Supervisor - Des Moines, IA (Student Living)
$54,080–$58,240 year
RemoteDes Moines, Iowa, United States
Job Summary
Manage work orders from resident requests, diagnose defects, and execute repairs adhering to safety standards and code requirements. Oversee the "make-ready" process for vacant units by conducting pre-move-out inspections, creating punch lists, scheduling vendors, and verifying completed maintenance. Develop and enforce cleanliness standards for grounds, amenities, and common areas while periodically inspecting team and contractor work to ensure quality and scope compliance. Maintain spare parts inventory, execute monthly preventative maintenance, and support cost-control initiatives by repairing rather than replacing parts. Conduct safety meetings, ensure MSDS accessibility, and respond sensitively to resident complaints with efficient work order assignment.
Required Qualifications
- Customer service skills
- Ability to treat residents and others with respect
- Ability to answer questions from the team and residents
- Ability to respond sensitively to complaints about maintenance services
- Ability to assign work orders with efficiency and urgency
- Knowledge of OSHA and other safety-related laws and requirements
- Ability to ensure community compliance with safety standards
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