Service Supervisor - Cebu
On-siteCebu, Cagayan Valley, Republic of the Philippines
Job Summary
Lead and coach the team of Maintenance Supervisors to achieve operations targets and drive business change initiatives that enhance safety, customer satisfaction, and productivity. Manage daily operations by auditing safety and business processes, implementing corrective actions, and cascading regional direction and targets to the team. Set individual operations plans, track progress through weekly reviews, and ensure short- and long-term monetary sales targets are met and invoiced. Collaborate with sales and technical teams to align offerings with market potential while driving KONE Way initiatives such as Dynamic Maintenance Planning and Field Operations Management.
Required Qualifications
- 4-year college degree minimum
- Fluent in English
- Minimum 5 years work experience
- Prior working experience in people leadership
- Prior working experience in elevator maintenance business
- Prior working experience in customer relationship management
- Customer relationship management skills
- Market and customer business understanding
- Project management skills
- Wide knowledge of construction industry contracts and their management
Desired Qualifications
- Bachelor's degree in commercial or technical field
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