Service Supervisor
$31,200–$31,200 year
On-siteMcKinney, Texas, United States
Job Summary
Oversee daily front-end operations including cashiering, courtesy clerk duties, and self-checkout functions while monitoring customer flow and adjusting staffing to minimize wait times. Lead a team of cashiers, courtesy clerks, and customer service associates by providing direction, coaching, and training on new employees. Resolve customer service issues professionally, ensure registers and service areas operate efficiently, and maintain compliance with cash handling, financial controls, and safety standards. Assist with labor deployment, promote exceptional service standards, and serve as manager-in-charge during assigned shifts.
Required Qualifications
- High school diploma or equivalent
- Previous retail, customer service, or front-end experience
- Ability to work flexible schedules, including evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to bend, reach, stoop, and perform repetitive motions throughout the workday
- Ability to lift and carry up to 50 pounds regularly and heavier loads with assistance when necessary
- Ability to move throughout the store safely and efficiently
- Ability to work in a fast-paced retail environment with changing priorities
Desired Qualifications
- Previous supervisory or leadership experience
- Strong customer service and interpersonal skills
- Effective communication and problem-solving abilities
- Customer focus
- Leadership and team development
- Front-end operations knowledge
- Cash handling and financial accountability
- Communication and interpersonal skills
- Conflict resolution
- Organization and attention to detail
- Problem-solving and decision-making
- Accountability and dependability
- Adaptability and teamwork
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